The "Ability to Deliver" dimension is composed of three evaluation criteria, each with several underlying metrics. Each provider is scored from 1 to 10 on each metric with the values rolled-up to the three evaluation criteria then an overall score for Ability to Deliver.
The most highly weighted component is feedback from clients. We contact current and former clients and get their input on a range of qualitative and quantitative topics. Client feedback is weighted by project size and complexity. Quantitative scoring includes the following elements:
The second criteria evaluates the client portfolio and types of projects completed for those clients. Key questions include the following:
We consider the following questions in developing the market presence score: