Ability to Deliver

The "Ability to Deliver" dimension is composed of three evaluation criteria, each with several underlying metrics. Each provider is scored from 1 to 10 on each metric with the values rolled-up to the three evaluation criteria then an overall score for Ability to Deliver. 

1
References and reviews 

The most highly weighted component is feedback from clients. We contact current and former clients and get their input on a range of qualitative and quantitative topics. Client feedback is weighted by project size and complexity. Quantitative scoring includes the following elements:

  • Quality - Quality of services and deliverables
  • Cost - Overall value and conformance to cost estimates
  • Schedule - Ability to meet deadlines and meet agreed project schedules
  • Willingness to refer - Willingness to refer a colleague to the company
2
Clients and experience:

The second criteria evaluates the client portfolio and types of projects completed for those clients. Key questions include the following:

  • Clients - What are the characteristics of the company's clients? Has the firm delivered to discerning global brands or a less sophisticated client set?
  • Experience - How deep is the company's experience as communicated through case studies? Do the case studies illustrate an ability to deliver complex projects and create value?
  • Proof points of focus - How well does the firm's experience align with their stated services strategy and areas of focus?
3
Market Presence

We consider the following questions in developing the market presence score:

  • Marketing presence - Is the company information presented in a clear and professional manner that inspires confidence? Does their corporate website also provide consistent, high quality information with clear examples of past work?
  • Reputation - Has the firm developed a strong reputation and authority in their chosen sector? Is this reputation reflected in third party media sources?
  • Accolades - Has the firm won industry recognition or awards?
  • Social Media - Does the company have a social media presence that reinforces their brand position and domain authority?

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